Track chatbot knowledge gaps where you can act on them
Collect conversations that reveal missing answers, then keep the gaps together in Airtable for your next knowledge base update.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create multiple records
Creates multiple new records in a specified airtable table.
Why this helps
Repeatedly unanswered questions are easy to overlook when they are scattered across separate conversations.
- Collect multiple knowledge gaps in one run.
- Give knowledge base upkeep a clear work queue.
- Keep the source conversation context available for review.
Setup
Build it in a few focused steps.
- 1Connect Botsonic and Airtable once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe the outcome in one instruction: identify missing or weak answers in the provided conversation and create Airtable records for the gaps.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real conversation that contains a known knowledge gap.
Questions about this workflow
Will the workflow update Botsonic's knowledge base?
No. This workflow creates Airtable records for review. Updating Botsonic knowledge content is outside the selected Airtable action.
What makes a knowledge gap identifiable?
The conversation needs to show an unanswered, incomplete, or low-confidence response. Notis cannot infer missing evidence that the conversation does not contain.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botsonic to Airtable. A trigger fires from one place; an action lands in another.
Botsonic triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botsonic and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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