Send the right support file from a Botpress conversation
Share the guide or file that answers the question without hunting for the conversation again.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send media
Send a media message to a whatsapp number. note: the media will be delivered to the recipient only if they have texted first.
Why this helps
Finding and sending a relevant file by hand slows down otherwise simple support follow-ups.
- Match a supplied file to the support conversation
- Reduce manual searching and message drafting
- Keep the file share tied to an eligible WhatsApp contact
Setup
Build it in a few focused steps.
- 1Connect Botpress and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to review the supplied support conversation and send the supplied media URL when it is relevant to the contact's question.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real support conversation and a valid media URL.
Questions about this workflow
Does this upload a file from the device?
No. This action sends media by URL. Provide a URL for the media you want to send.
Will the media reach a contact who has not messaged first?
No. The recipient must have texted first for the media message to be delivered.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Whatsapp. A trigger fires from one place; an action lands in another.
Botpress triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Botpress and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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