Bring Botpress conversations needing a human into Telegram
Get the context for a conversation that needs your attention in the Telegram chat you already check.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Important conversations can stall when a bot cannot resolve a request and nobody sees the handoff promptly.
- See the reason for escalation without switching to Botpress first.
- Give the person taking over a concise conversation summary.
- Reduce the chance that an unresolved request gets overlooked.
Setup
Build it in a few focused steps.
- 1Connect Botpress and Telegram once in the Notis portal.
- 2Create an automation in Automations, or tell Notis in plain language from any channel.
- 3Describe the outcome: review the Botpress conversation started by the webhook and send a concise escalation summary to Telegram.
- 4Choose the Notis webhook trigger and select where run reports should go.
- 5Test with one real conversation that needs a human handoff.
Questions about this workflow
Does Botpress provide the trigger for this workflow?
No Botpress trigger event is listed here. A Notis webhook starts the automation, and its prompt tells Notis what Botpress conversation to review.
What should the Telegram message include?
Ask Notis to include the user's issue, what the bot tried, why human help is needed, and a reference to the conversation when available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Telegram. A trigger fires from one place; an action lands in another.
Botpress triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Botpress and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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