Turn complete Botpress refund requests into Stripe refunds
Move a clear, payment-linked refund request from chatbot support into Stripe with less manual handling.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund requests can sit in chat history while someone searches for the right payment and re-enters details.
- Reduce time spent transferring refund details.
- Require a payment identifier and clear amount in the request.
- Keep refund actions tied to the customer's stated support issue.
Setup
Build it in a few focused steps.
- 1Connect Botpress and Stripe once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create a Stripe refund only when a Botpress request identifies the charge or payment intent and specifies the refund amount.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real refund request that includes a valid payment identifier.
Questions about this workflow
Can this refund any payment mentioned in chat?
The instruction should require a clear request and a valid charge or payment intent identifier. Notis cannot determine an identifier that is absent from the available conversation or Stripe data.
Can the customer ask for a partial refund?
Yes, if the request clearly specifies the amount and the payment identifier is available. Stripe applies its own refund rules.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Stripe. A trigger fires from one place; an action lands in another.
Botpress triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Botpress and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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