Answer Botpress refund follow-ups with Stripe details
Use the refund ID already in the support conversation to retrieve its Stripe details and prepare a clear update.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve a refund
Retrieves details for an existing stripe refund using its unique `refund id`.
Why this helps
Customers follow up on refunds while teams spend time locating the matching transaction.
- Speed up refund follow-up responses.
- Use the exact refund identifier from the conversation.
- Reduce repeat searches across support and billing tools.
Setup
Build it in a few focused steps.
- 1Connect Botpress and Stripe once in the Notis portal.
- 2Create an automation and name it for refund follow-ups.
- 3Tell Notis to retrieve the Stripe refund named in a Botpress conversation and summarize the returned details.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real refund follow-up that includes a refund ID.
Questions about this workflow
Can this create a refund?
No. It retrieves details for an existing refund. A refund request needs the separate create refund action.
What if the refund ID is not in the conversation?
Have Notis ask for the refund ID or report that the lookup needs more information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Stripe. A trigger fires from one place; an action lands in another.
Botpress triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Botpress and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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