Give every Botpress escalation a clear record
Capture the issue, what has been tried, and the follow-up needed in one Drive document.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Escalations are easy to lose when context stays in a long conversation thread.
- Preserve the user's issue and context
- Make follow-up ownership easier to review
- Keep a consistent record for later reference
Setup
Build it in a few focused steps.
- 1Connect Botpress and Google Drive once in the Notis portal.
- 2Create an automation from Automations, then New Automation.
- 3In one instruction, ask Notis to identify the issue, attempted fixes, unresolved questions, and requested follow-up from the supplied conversation, then create a Drive document.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real escalation conversation sent to the webhook.
Questions about this workflow
Will Notis decide who owns the escalation?
Only if ownership information is present in the supplied content or you specify a rule in the instruction. Otherwise, the record can state that an owner is needed.
Can I use this for non-support conversations?
Yes. Adjust the instruction to capture the context and follow-up relevant to the conversation you send.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Google Drive. A trigger fires from one place; an action lands in another.
Botpress triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Botpress and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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