Keep product request records current with new evidence
Bring new customer examples into the product requests they support.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update multiple records
Updates multiple existing records in a specified airtable table; these updates are not performed atomically.
Why this helps
Product records can lose touch with customer evidence as new conversations add context over time.
- Add relevant new evidence to matching request records.
- Keep product review context current across several records.
- Reduce repetitive updates after a feedback review.
Setup
Build it in a few focused steps.
- 1Connect Botpress and Airtable once in the Notis portal.
- 2Create an automation via Automations, New Automation, or tell Notis from any channel.
- 3Ask Notis to review a submitted Botpress conversation and update matching Airtable product request records only when the request clearly relates, adding the new evidence and preserving existing context.
- 4Choose the webhook trigger and report channel, then test with a conversation and known matching record.
Questions about this workflow
Will it update records when the match is uncertain?
Set a clear matching threshold in your instruction and have Notis leave uncertain cases for manual review.
Can a single conversation update more than one record?
Yes, when it clearly supports multiple existing requests. Ask Notis to update only records with a supported match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Airtable. A trigger fires from one place; an action lands in another.
Botpress triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botpress and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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