Spot cancellation concerns in Botpress chats
Give at risk customer conversations a clear place for thoughtful follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Why this helps
A customer may share a reason they are considering leaving, but that signal can get lost in bot history.
- Capture stated cancellation concerns with their context.
- Make retention follow-up easier to find and review.
- Avoid treating an inferred risk as a confirmed cancellation.
Setup
Build it in a few focused steps.
- 1Connect Botpress and Airtable once in the Notis portal.
- 2Create an automation through Automations, New Automation, or describe the outcome to Notis from any channel.
- 3Ask Notis to create an Airtable follow-up record when a submitted conversation explicitly mentions cancellation intent or a serious reason for leaving.
- 4Choose the webhook trigger and report channel, then test with one real conversation.
Questions about this workflow
Does this mark every unhappy customer as churn risk?
No. Set a clear threshold in your instruction, such as an explicit cancellation statement, and review records before acting.
Can it create a cancellation record from a conversation without a customer ID?
It can record the available context, but identifying and contacting that customer requires a usable identifier in the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Airtable. A trigger fires from one place; an action lands in another.
Botpress triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botpress and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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