Find the help content customers keep asking for
Use recurring customer questions to decide where clearer documentation could save time.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create multiple records
Creates multiple new records in a specified airtable table.
Why this helps
Teams can keep answering the same questions by hand when documentation gaps stay hidden in chat logs.
- Identify recurring or unanswered questions in recent history.
- Collect examples to inform FAQ and help content updates.
- Reduce time spent discovering what customers need explained.
Setup
Build it in a few focused steps.
- 1Connect Botpress and Airtable once in the Notis portal.
- 2Create an automation through Automations, New Automation, or tell Notis from any channel.
- 3Ask Notis to review recent Botpress history and create Airtable records for repeated or unanswered questions that may need help content, including examples and the review period.
- 4Choose a recurring schedule and report channel, then test with one real time window.
Questions about this workflow
Can this prove a documentation gap exists?
No. It identifies candidate gaps from chat history. Review the current documentation before deciding what to add.
Will it update our help center?
No. The workflow records opportunities in Airtable for your team to evaluate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Airtable. A trigger fires from one place; an action lands in another.
Botpress triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botpress and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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