Bring recent Botpress context into open cases
Let a scheduled review find customer updates that belong with the cases your team is already tracking.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Update multiple records
Updates multiple existing records in a specified airtable table; these updates are not performed atomically.
Why this helps
Open cases can miss important updates when customers return through a chatbot between support reviews.
- Add new conversation details to matching open cases.
- Keep recent customer context near the existing case.
- Reduce manual transcript searches during support review.
Setup
Build it in a few focused steps.
- 1Connect Botpress and Airtable once in the Notis portal.
- 2Create an automation through Automations, New Automation, or tell Notis from any channel.
- 3Ask Notis to review recent Botpress history and update matching open Airtable cases with relevant new information, using case identifiers and leaving uncertain matches for review.
- 4Choose a recurring schedule and report channel, then test with one real open case.
Questions about this workflow
How can it avoid updating a closed case?
Ask Notis to update only cases whose existing status is open, based on the Airtable record data it can access.
What if the conversation has no case identifier?
The match may be uncertain. Ask Notis to leave it unchanged and report it for manual review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Airtable. A trigger fires from one place; an action lands in another.
Botpress triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botpress and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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