Route Botpress support escalations into Airtable
Make it easier to spot and resolve conversations that need a human response.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Why this helps
Escalations buried in chatbot history can go unnoticed until a customer follows up again.
- Record the customer's issue and why the bot could not resolve it.
- Keep human follow-up visible in an existing Airtable support workflow.
- Avoid rereading full transcripts to find the escalation.
Setup
Build it in a few focused steps.
- 1Connect Botpress and Airtable once in the Notis portal.
- 2Create an automation in Automations, New Automation, or describe it to Notis from any channel.
- 3Tell Notis to create an Airtable support issue from a submitted conversation when it needs human follow-up, including the issue summary and relevant context.
- 4Choose the webhook trigger and report channel, then test with one real escalation.
Questions about this workflow
Does this workflow notify the customer?
No. It creates an Airtable issue record. Use your existing support process to assign and respond.
What conversation details should I include?
Provide the conversation text or relevant summary and any customer identifier available in the webhook request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Airtable. A trigger fires from one place; an action lands in another.
Botpress triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botpress and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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