Find content opportunities in Botpress chats
Keep a record of what customers are actually asking before planning your next help article or FAQ.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Why this helps
Repeated customer questions can signal missing documentation, but transcripts make patterns hard to notice.
- Save question wording and conversation context for content research.
- Spot questions that may deserve clearer help content.
- Keep customer language close to the content planning process.
Setup
Build it in a few focused steps.
- 1Connect Botpress and Airtable once in the Notis portal.
- 2Create an automation from Automations, New Automation, or tell Notis what to do from any channel.
- 3In one instruction, ask Notis to create an Airtable content research record for a submitted customer question that appears unanswered or useful to address in help content.
- 4Pick the webhook trigger and report channel, then test with one real question.
Questions about this workflow
Does this publish help content automatically?
No. It records candidate questions for your team to review and use in content planning.
Can it identify repeated questions?
Not from a single conversation alone. Include relevant history or ask Notis to compare against records you provide.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botpress to Airtable. A trigger fires from one place; an action lands in another.
Botpress triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botpress and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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