Forward BotPenguin escalations to Telegram
When BotPenguin sends an escalation event to Notis, put the relevant message in front of the team that can respond.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Why this helps
Important customer conversations can be buried among routine chats, delaying human attention when it is needed.
- Bring escalated conversations into the team's response channel.
- Retain the original message through Telegram forwarding.
- Reduce the delay between chatbot escalation and human review.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Telegram once in the Notis portal.
- 2Create an automation in Automations, or tell Notis from any channel to create it.
- 3In one instruction, ask Notis to forward the supplied BotPenguin message to Telegram when the webhook identifies an escalation.
- 4Select the Notis webhook trigger and choose where run reports should go.
- 5Test with one real escalation event and confirm the forwarded message is useful to the receiving team.
Questions about this workflow
How does Notis know a conversation is an escalation?
The webhook payload must include an escalation indicator or other explicit information that lets Notis identify it. Notis should not guess based on missing context.
Can any message type be forwarded?
Telegram supports forwarding many message types, but service messages cannot be forwarded and Telegram applies other limitations.
Does this create a new summary?
This workflow forwards the supplied message. If a summary is needed, the webhook must provide enough conversation content for Notis to summarize separately.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Telegram. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
BotPenguin and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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