Group recurring BotPenguin feedback into Jira issues
Turn repeated feedback into a focused set of Jira issues instead of creating a separate task for every message.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Why this helps
Product feedback across conversations can be hard to compare, and repeated requests may clutter the team's issue list.
- Group related feedback into actionable work
- Reduce duplicate issue creation from repeated requests
- Give product teams a clearer view of customer themes
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, specify the available feedback to review, how to group related requests, and what should become a Jira issue.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real feedback sample and check the resulting Jira issues.
Questions about this workflow
Does this search all BotPenguin history automatically?
Only conversation or feedback data made available to Notis can be reviewed. Any missing history or baseline must be supplied.
Why use bulk issue creation?
The Jira action can create multiple issues in one call, up to 50, which suits a review that produces several distinct follow-ups.
How should duplicate feedback be handled?
Tell Notis how to group related requests in the automation instruction. The available source data must include enough detail to recognize those themes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Jira. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
BotPenguin and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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