Create Jira issues from BotPenguin escalations
Give customer conversations that need a person a clear next step in Jira, with the context your team needs to respond.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Escalations can disappear in chat when nobody transfers the customer context into the team's work queue.
- Capture escalations as trackable work
- Keep supplied conversation context with the issue
- Reduce manual copying between chat and project tracking
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3Describe that each incoming BotPenguin escalation should create a Jira issue with the supplied customer and conversation context.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real escalation by sending its details to the webhook.
Questions about this workflow
How does this workflow start?
It starts when an HTTP request reaches the Notis webhook with the BotPenguin escalation details.
Does it monitor BotPenguin conversations directly?
No BotPenguin trigger events are listed here. The workflow relies on a webhook request carrying the relevant details.
What details should the webhook include?
Include the conversation summary, customer context, and why human follow-up is needed. Supply any project-specific context required to create the issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Jira. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
BotPenguin and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Jira.