Keep Jira issues current with BotPenguin updates
When a customer conversation adds useful context to existing work, put the update where the team already tracks it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Teams lose time reopening chat histories to find customer details that never made it onto the related Jira issue.
- Keep customer updates beside the work they affect
- Avoid repeated searches through conversation history
- Give teammates a shared view of the latest context
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, tell Notis to add the supplied BotPenguin update as a comment on the identified Jira issue.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real conversation update and an existing Jira issue.
Questions about this workflow
What does the webhook need to identify?
It should include the Jira issue key or id and the BotPenguin context to add. The workflow cannot infer an issue reference that is not supplied.
Can the comment include rich text?
The Jira action adds a comment using Atlassian Document Format for rich text.
Can this create an issue if no matching issue exists?
This workflow adds a comment to an existing issue. Provide an existing issue reference in the webhook request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Jira. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
BotPenguin and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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