Keep frequently used support resources close at hand
Create Drive shortcuts to the references your support team needs, without making duplicate files.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Shortcut to File/Folder
Tool to create a shortcut to a file or folder in google drive. use when you need to link to an existing drive item from another location without duplicating it.
Why this helps
Useful support documents can be hard to reach when agents repeatedly navigate through a deep Drive structure.
- Make selected resources easier to reach
- Avoid creating duplicate copies of source files
- Keep support materials organized for regular use
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Google Drive to Notis once in the portal.
- 2Create an automation named Support Resource Shortcuts.
- 3Tell Notis which supplied support resources to identify and create Drive shortcuts to those existing items.
- 4Choose a recurring Notis schedule and select where run reports should go.
- 5Run it with one real resource example and check the shortcut destination.
Questions about this workflow
Does a shortcut duplicate the source file?
No. The Drive shortcut links to an existing file or folder.
Where does the automation get the resource list?
From information made available to Notis. No BotPenguin event is listed to supply it automatically.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Google Drive. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
BotPenguin and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Google Drive.