Find the customer files your BotPenguin team needs
Search Drive on a schedule using customer details you provide, then review the matching files in the run report.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Find file
Tool to list or search for files and folders in google drive. use when you need to find specific files based on query criteria or list contents of a drive/folder.
Why this helps
Finding past customer documents can interrupt a conversation and leave an agent waiting for context.
- Surface relevant documents with less manual searching
- Keep customer reference material easier to locate
- Use a consistent search routine
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Google Drive to Notis once in the portal.
- 2Create an automation named Customer File Finder.
- 3Tell Notis to search Google Drive using the BotPenguin customer details made available to it and report matching files.
- 4Choose a recurring Notis schedule and select where run reports should go.
- 5Run it with one real customer example and confirm the results are relevant.
Questions about this workflow
Does this respond to a live BotPenguin conversation?
No. It runs on a Notis schedule. Customer details must be made available to the automation.
What will the run report contain?
It will surface matching files found by the Drive search so you can review the results.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Google Drive. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
BotPenguin and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Google Drive.