Start with a clear view of BotPenguin support conversations
Collect the conversation data you provide into one readable digest your team can scan.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Reviewing many separate conversations makes it easy to miss repeated customer issues and open follow-ups.
- Review supplied conversation data in one place
- Spot repeated questions and unresolved needs faster
- Keep a dated record in Drive
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Google Drive to Notis once in the portal.
- 2Create an automation named Daily Support Digest.
- 3Tell Notis to summarize the BotPenguin conversation data made available to it, group recurring issues, note follow-ups, and create a dated Drive document.
- 4Choose a recurring Notis schedule and select where run reports should go.
- 5Run it with one real set of conversation data and review the digest.
Questions about this workflow
Can the schedule retrieve BotPenguin conversations by itself?
Only if the conversation data is made available to Notis. No BotPenguin trigger or data retrieval event is listed here.
What can the digest identify?
It can summarize supplied conversations and point out recurring issues and follow-ups that are evident in that data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Google Drive. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
BotPenguin and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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