Bring relevant Gmail history into a BotPenguin support question
See what has already been discussed before you answer the latest customer question.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Why this helps
Answering a customer without the email history can mean repeating questions or missing a prior commitment.
- Find related email messages using the customer's address or supplied details.
- Reduce duplicate questions and missed commitments.
- Keep the support decision focused on the current conversation.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, ask Notis to use the incoming customer's email and question to fetch relevant Gmail messages and summarize the useful context.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Send one real support question with an email address and check the messages returned.
Questions about this workflow
Will this search all of Gmail?
The Fetch emails action supports filtering. Tell Notis what customer details to use, and review the returned messages for relevance.
What if the webhook request has no customer email?
Notis can use other details you provide, but without a reliable identifier the search may be less precise.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Gmail. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
BotPenguin and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gmail.