Mark customer emails that need attention
Use the conversation context to keep the right Gmail message visible for follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Why this helps
Customer email can disappear into a busy inbox even after a chatbot conversation identifies a next step.
- Keep a relevant customer message easier to find.
- Apply a consistent label based on conversation context.
- Reduce inbox scanning after a support interaction.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, ask Notis to identify the relevant Gmail message and apply a named existing label when the conversation indicates follow-up is needed.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Send one real example with a valid Gmail message reference and confirm the label change.
Questions about this workflow
Can this workflow create the label if it does not exist?
No. This workflow modifies labels on a message. Create a custom label in Gmail first, and ensure its label ID is valid.
What does Notis need to label the right email?
Provide enough information to identify the message, such as a valid message ID, along with the existing label to apply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Gmail. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
BotPenguin and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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