Create Gmail labels for emerging customer topics
Give recurring customer questions a clear place in Gmail as new themes appear in conversations.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create label
Creates a new label with a unique name in the specified user's gmail account.
Why this helps
New customer themes are hard to track when they have no consistent label in the inbox.
- Create a dedicated label when a new topic emerges.
- Make related email easier to group and review.
- Reduce the manual work of maintaining topic labels.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, ask Notis to create a concise Gmail label for a clearly stated recurring customer topic in the incoming conversation details, avoiding names already provided as existing labels.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real conversation about a topic that needs a new label.
Questions about this workflow
Does this workflow apply the new label to messages?
No. It creates a label. Applying labels to messages is a separate action that requires a valid message ID and label ID.
What if the label already exists?
The label name must be unique. Include existing label names in the request or instruction so Notis can avoid creating a duplicate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Gmail. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
BotPenguin and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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