Find contact details behind a BotPenguin conversation
Bring the relevant contact record into view before deciding how to follow up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get People
Retrieves either a specific person's details (using `resource name`) or lists 'other contacts' (if `other contacts` is true), with `person fields` specifying the data to return.
Why this helps
Switching between a chatbot and contacts to confirm who you are speaking with adds friction to a simple follow-up.
- Retrieve available contact details using supplied identifiers.
- Reduce manual contact searches during customer follow-up.
- Keep follow-up decisions grounded in the returned contact record.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, ask Notis to look up Google People details using the name or identifier included in the conversation request and return only relevant fields.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real conversation and check that the returned contact matches.
Questions about this workflow
Does this action send an email?
No. It retrieves contact details. Use the returned information to inform a separate follow-up workflow.
What if the contact cannot be matched?
The lookup may return no suitable person. Include a reliable name or identifier in the webhook request and verify matches before acting on them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Gmail. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
BotPenguin and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gmail.