Triage support conversations on GitHub
Send support context from BotPenguin to Notis and add relevant labels to the GitHub issue that tracks the problem.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add labels to an issue
Adds labels (provided in the request body) to a repository issue; labels that do not already exist are created.
Why this helps
Customer reports arrive in chat, while the GitHub issues tracking them stay unlabeled and easy to overlook.
- Make support issues easier to find and prioritize.
- Reduce manual copying between customer conversations and GitHub.
- Use only labels that fit the issue context.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and GitHub once in the Notis portal.
- 2Create an automation named for support issue labeling.
- 3Tell Notis to use the chat context and GitHub issue reference in each webhook request to choose appropriate labels for the existing issue.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real support conversation linked to an existing GitHub issue.
Questions about this workflow
Does this create a GitHub issue?
No. This workflow adds labels to an existing issue, so the webhook request needs to include a GitHub issue reference.
What if a suggested label does not exist yet?
GitHub's add-labels action creates labels that do not already exist.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to GitHub. A trigger fires from one place; an action lands in another.
BotPenguin triggers
GitHub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Accept a repository invitation
Accepts a pending repository invitation that has been issued to the authenticated user.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List repositories starred by the authenticated user
Deprecated: lists repositories starred by the authenticated user, including star creation timestamps; use 'list repositories starred by the authenticated user' instead.
List stargazers
Deprecated: lists users who have starred a repository; use `list stargazers` instead.
Star a repository for the authenticated user
Deprecated: stars a repository for the authenticated user; use `star a repository for the authenticated user` instead.
Add email for auth user
Adds one or more email addresses (which will be initially unverified) to the authenticated user's github account; use this to associate new emails, noting an email verified for another account will error, while an existing email for the current user is accepted.
Add app access restrictions
Replaces github app access restrictions for an existing protected branch; requires a json array of app slugs in the request body, where apps must be installed and have 'contents' write permissions.
Add a repository collaborator
Adds a github user as a repository collaborator, or updates their permission if already a collaborator; `permission` applies to organization-owned repositories (personal ones default to 'push' and ignore this field), and an invitation may be created or permissions updated directly.
Add a repository to an app installation
Adds a repository to a github app installation, granting the app access; requires authenticated user to have admin rights for the repository and access to the installation.
Connect any two apps with Notis in the middle.
BotPenguin and GitHub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business GitHub.