Catch conversations that may need a check-in
Ask Notis to scan available conversation details on a schedule and surface matching Airtable records for review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List records
Retrieves records from an airtable table, with options for filtering, sorting, pagination, and specifying returned fields.
Why this helps
A conversation can go quiet before anyone notices that a customer still needs a response.
- Surface potentially unattended conversations for human review.
- Bring relevant Airtable records into one report.
- Set a repeatable cadence for checking customer follow-up.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Airtable once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create it from any channel.
- 3In one instruction, define what counts as a quiet conversation and ask Notis to list matching Airtable records for review.
- 4Choose a recurring schedule and a report destination.
- 5Test with one real conversation example and confirm the available activity supports your criteria.
Questions about this workflow
Can Notis determine how long a conversation has been quiet?
Only if the connected data provides timestamps or other activity history. If that information is unavailable, supply it in the instruction or webhook data.
Does a quiet conversation automatically get a message?
No. This workflow lists records for review and does not send customer messages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Airtable. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
BotPenguin and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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