Turn conversations needing attention into a review queue
Give unresolved or complex chatbot conversations a place in Airtable where follow-up is visible.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create multiple records
Creates multiple new records in a specified airtable table.
Why this helps
Conversations needing a human response can disappear in a busy inbox or chat history.
- Create a review queue from conversation details.
- Capture a short summary and the requested next step.
- Make unresolved customer requests easier to spot.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Airtable once in the Notis portal.
- 2Create an automation from the portal or tell Notis to create it from any channel.
- 3In one instruction, ask Notis to create records for conversations flagged for review, including a summary and next step from the payload.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real conversation webhook flagged for human review.
Questions about this workflow
How does Notis know a conversation needs review?
Include that status or a clear review signal in the webhook payload, and tell Notis how to interpret it in the automation instruction.
Can this create several review records at once?
Yes, the selected action creates multiple records. The webhook payload should include the conversations you want captured.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Airtable. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
BotPenguin and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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