Keep contact records current after chatbot interactions
When BotPenguin provides new contact information, update the matching Airtable record in the same flow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update record
Modifies specified fields of an existing record in an airtable base and table; the base, table, and record must exist.
Why this helps
Contact details collected during a conversation can remain stuck in chat instead of reaching the team record.
- Bring new contact details into an existing record.
- Keep customer context in the table your team checks.
- Reduce repeated data entry after conversations.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Airtable once in the Notis portal.
- 2Create an automation in the portal or ask Notis from any channel.
- 3In one instruction, ask Notis to update the matching Airtable contact using new details from the webhook payload.
- 4Choose a webhook trigger and a report destination.
- 5Test with one real payload and an existing Airtable contact record.
Questions about this workflow
How does the automation match the contact?
Provide a stable identifier in the payload, such as the Airtable record ID, or specify a reliable matching method in your instruction.
Will it create a contact if there is no match?
This workflow uses the update record action, which requires an existing record. Use a separate create-record automation for new contacts.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Airtable. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
BotPenguin and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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