Bring BotMape escalation context into Jira
Keep the conversation that raised an issue close to the work already tracking it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Escalation details can sit apart from the Jira issue, making it harder for teammates to understand why it needs attention.
- Attach supplied escalation context to the relevant issue.
- Keep discussion and issue tracking together.
- Cut down on manual copying between tools.
Setup
Build it in a few focused steps.
- 1Connect BotMape and Jira once in the Notis portal.
- 2Create an automation named Conversation Escalation Context.
- 3Tell Notis to add the webhook's escalation summary and conversation reference as a comment on the Jira issue identified in the request.
- 4Choose a webhook trigger and a channel for run reports, then test with one real escalation.
Questions about this workflow
Does this create a Jira issue?
No. It adds a comment to an existing Jira issue, using the issue identifier supplied in the webhook request.
What if the webhook does not include an issue key?
The automation needs an issue identifier to comment on. Include it in the request or provide a reliable way for Notis to identify the existing issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotMape to Jira. A trigger fires from one place; an action lands in another.
BotMape triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
BotMape and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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