Keep support resolution context with the customer
Make it easier to understand what the agent resolved and what might still need attention.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a batch of emails
Creates multiple email objects for record-keeping (does not send emails) within hubspot crm in a single batch, allowing properties and associations to other crm objects to be set for each email.
Why this helps
When support conversations are separated from CRM history, later follow-up can repeat steps or miss an unresolved issue.
- Record a concise resolution summary from supplied conversation context.
- Keep customer interaction history easier to scan.
- Associate the entry only with valid existing CRM records.
Setup
Build it in a few focused steps.
- 1Connect BotMape and HubSpot once in the Notis portal.
- 2Create an automation and ask Notis to summarize supplied support resolution context into a HubSpot email engagement record.
- 3Pick a Notis webhook trigger and choose where run reports should go.
- 4Send one real resolved support example with a valid CRM association and test the run.
- 5Review the engagement on the associated HubSpot record.
Questions about this workflow
Does this close a HubSpot ticket?
No. The selected action creates an email engagement record. It does not update or close a ticket.
What if the support conversation is unresolved?
Include that status in the supplied context and ask Notis to summarize it clearly in the engagement.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotMape to Hubspot. A trigger fires from one place; an action lands in another.
BotMape triggers
Hubspot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add asset association
Associates an existing asset ('form', 'object list', or 'external web url') with a specified hubspot marketing campaign.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add token to event template
Adds a new custom data token to an existing event template for a specified hubspot application, optionally populating a crm object property if objectpropertyname is provided.
Archive email
Archives the hubspot email specified by `emailid` by moving it to the recycling bin, making it inaccessible unless restored.
Archive a batch of emails by ID
Archives multiple hubspot crm emails by id; ids must exist as archiving is irreversible.
Archive a batch of quotes by id
Archives a batch of existing, non-archived quotes by their ids; this action is irreversible and useful for managing outdated or irrelevant quotes.
Archive batch of companies by id
Archives a batch of companies by their unique ids; targeted companies must exist, not be previously archived, and this api operation is irreversible.
Archive batch of contacts by id
Archives a batch of existing contacts by their hubspot crm ids, rendering them inactive; this action is irreversible via the api and requires manual restoration or a separate unarchive endpoint.
Archive batch of deals by id
Archives a batch of existing deals by their unique hubspot ids, removing them from active views and reports (soft delete); archived deals may be restorable.
Connect any two apps with Notis in the middle.
BotMape and Hubspot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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