Build a useful library from agent conversations
Collect the recurring customer questions, requests, and friction points that appear in BotMape conversations in a Drive library.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Useful signals are scattered across conversations and can disappear from view before planning time.
- Keep conversation insights in a searchable place.
- Separate recurring themes from one-off anecdotes.
- Bring evidence into product and support planning.
Setup
Build it in a few focused steps.
- 1Connect BotMape and Google Drive once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to summarize recurring customer questions, requests, and friction points from the selected BotMape conversation period and save each dated summary in Drive.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real example and check that themes reflect the available conversations.
Questions about this workflow
Does this measure how common a theme is?
Notis can report counts or frequency when BotMape returns enough conversation data to support them. Ask it to label qualitative observations when counts are unavailable.
Can I use the library for planning?
Yes. The dated summaries can help inform planning, while any conclusions beyond the available conversation data should be treated as questions to validate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotMape to Google Drive. A trigger fires from one place; an action lands in another.
BotMape triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
BotMape and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Google Drive.