See whether tracked knowledge covers the topics BotMape needs
Review the knowledge coverage your team has recorded before an agent relies on it.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List records
Retrieves records from an airtable table, with options for filtering, sorting, pagination, and specifying returned fields.
Why this helps
Knowledge gaps are hard to spot when coverage exists in records but no one routinely compares it with agent needs.
- Gather knowledge records on a schedule.
- Compare recorded coverage with topics you supply.
- Make missing information easier to identify.
Setup
Build it in a few focused steps.
- 1Connect BotMape and Airtable once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the coverage review.
- 3Tell Notis which Airtable knowledge records to retrieve and provide the BotMape topics or coverage criteria to assess.
- 4Choose a recurring notis_cron trigger and a report destination.
- 5Test with one real review and confirm the result identifies only gaps supported by the supplied data.
Questions about this workflow
Can Notis know what an agent's knowledge base contains?
Provide the topics or relevant BotMape information needed for comparison. Airtable records alone may not include the complete knowledge base.
Can it fill missing knowledge automatically?
This action retrieves records. The workflow can identify stated gaps, but adding content requires a separate supported process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotMape to Airtable. A trigger fires from one place; an action lands in another.
BotMape triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
BotMape and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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