Make the right support contact easy to save
When Botbaba identifies the contact someone needs, share that contact directly in WhatsApp.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send contacts
Send contacts whatsapp number. note: the message will be delivered to the recipient only if they have initiated a conversation first.
Why this helps
People can lose time searching for the right person after a chatbot points them to support.
- Make the right contact easy to save and reach.
- Reduce manual copying of contact details.
- Tie the contact share to the support context that triggered it.
Setup
Build it in a few focused steps.
- 1Connect Botbaba and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for sharing support contacts.
- 3Tell Notis to send the relevant contact from the available Botbaba context when a webhook request asks for a contact handoff.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real contact handoff; the recipient must have initiated a WhatsApp conversation.
Questions about this workflow
Can this share any contact details Botbaba mentions?
Use contact details available in the conversation or supplied with the webhook request. The workflow cannot fill in details that were not provided.
Does the recipient need to message first?
Yes. The Send contacts action is documented to deliver only if the recipient has initiated a conversation first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botbaba to Whatsapp. A trigger fires from one place; an action lands in another.
Botbaba triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Botbaba and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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