Update Jira issues from Botbaba conversations
When a conversation adds something material, keep the related Jira issue aligned with the latest details.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Edit Issue
Updates an existing jira issue with field values and operations. supports direct field parameters (summary, description, assignee, priority, etc.) that are merged with the fields parameter. direct parameters take precedence.
Why this helps
A ticket can become stale after a customer clarifies a problem, leaving the team to work from old information.
- Carry new conversation details into the identified issue.
- Reduce manual ticket maintenance after a clarification.
- Help the team see a more current problem description.
Setup
Build it in a few focused steps.
- 1Connect Botbaba and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3In one instruction, tell Notis to update only the relevant details of the Jira issue identified in each Botbaba request.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real update and check the edited issue for accuracy.
Questions about this workflow
Which issue will be edited?
The webhook request should provide the Jira issue key or another reliable identifier. Without it, Notis cannot know which issue to update.
Will it overwrite every issue field?
Describe the specific information to update in the instruction. Review a real test to confirm the resulting changes match your intent.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botbaba to Jira. A trigger fires from one place; an action lands in another.
Botbaba triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Botbaba and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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