Turn Botbaba escalations into Jira issues
Give every important chatbot escalation a clear home in Jira, with the conversation context your team needs to act.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Escalations can get lost when someone has to leave the chatbot, rewrite the conversation, and remember to file a ticket.
- Capture escalations without manually rewriting the conversation.
- Keep the issue focused on the reported problem and relevant context.
- Reduce dropped follow-ups between chatbot support and engineering.
Setup
Build it in a few focused steps.
- 1Connect Botbaba and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3In one instruction, tell Notis to create a Jira issue for each Botbaba escalation and summarize the problem with relevant conversation context.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real escalation and review the resulting Jira issue.
Questions about this workflow
Does Botbaba provide a trigger event for this automation?
No Botbaba trigger event is listed. Use the Notis webhook trigger, which starts when an HTTP request reaches its endpoint.
Can the issue include the full conversation?
Describe the context you want in the instruction. Notis can use conversation data provided with the webhook request; information not included in that request is unavailable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botbaba to Jira. A trigger fires from one place; an action lands in another.
Botbaba triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Botbaba and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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