Record caller feedback after a fix
Close the loop between engineering work and what the customer experienced after the change.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
A fix can be marked complete without recording whether the customer later confirmed the problem was resolved.
- Preserve customer confirmation or remaining symptoms.
- Give the team evidence for a follow-up decision.
- Keep post-fix conversation context with the issue.
Setup
Build it in a few focused steps.
- 1Connect Bland AI and Linear once in the Notis portal.
- 2Create an automation in the portal or from any Notis channel.
- 3In one instruction, ask Notis to comment on the specified issue with the caller's reported outcome after a fix, distinguishing confirmed resolution from unresolved or uncertain results.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real post-fix call outcome.
Questions about this workflow
Can this close the Linear issue automatically?
No. It adds a comment documenting the reported outcome. A person can decide whether the issue is ready to close.
What if the caller did not confirm the fix?
Have Notis state that resolution is unconfirmed and preserve any remaining symptoms without claiming success.
What context should the webhook include?
Include the existing issue reference, relevant fix context if available, and what the caller reported after the change.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bland AI to Linear. A trigger fires from one place; an action lands in another.
Bland AI triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Bland AI and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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