Bring course support follow-ups into Telegram
When a course issue needs attention, pass its summary to Notis and share the next step with the right Telegram chat.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Support follow-ups are easy to lose when the issue, its context, and the person who can help are in different places.
- Turn a supplied issue summary into a clear follow-up message.
- Keep the next step visible in the team chat.
- Avoid assuming access to student records or Blackboard case data.
Setup
Build it in a few focused steps.
- 1Connect Blackboard and Telegram once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to summarize the support issue and next step from information you provide, then send it to Telegram.
- 4Choose notis_webhook as the trigger and select where run reports should go.
- 5Test with one real support issue, removing details that should not be shared in chat.
Questions about this workflow
Will this message contain student details automatically?
Only include information you deliberately provide. The Blackboard description does not list a student record trigger or data fields.
Can Notis decide who should handle the issue?
You can ask Notis to route based on criteria included in the supplied information, but make the routing rules explicit in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Blackboard to Telegram. A trigger fires from one place; an action lands in another.
Blackboard triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Blackboard and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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