Bring supporter updates to the right Telegram chat
Keep relevant supporter context visible to your team. Use a webhook to trigger a forward of the related Telegram message into the chat where follow-up happens.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Why this helps
Supporter updates can be missed when context stays in the wrong conversation.
- Put a relevant update in the team's working chat.
- Reduce manual message forwarding.
- Keep the original message context available to recipients.
Setup
Build it in a few focused steps.
- 1Connect Blackbaud and Telegram once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the routing workflow.
- 3Tell Notis to use the webhook context to identify the related Telegram message and forward it to the team chat you specify.
- 4Pick the notis_webhook trigger and choose where run reports should go.
- 5Test with one real example and verify the correct message and destination.
Questions about this workflow
Does Blackbaud provide a Telegram message to forward?
Not by itself. The webhook and accessible context must identify a message that Telegram can forward. If the message is not in Telegram, use a send message workflow with supplied text instead.
Will this forward every supporter record?
The workflow runs when the webhook starts it. Your instruction and webhook caller determine which update is relevant.
Can the forward be edited?
Forward Message passes the original Telegram message. If you need a rewritten summary, use a Telegram send message action and provide the relevant source context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Blackbaud to Telegram. A trigger fires from one place; an action lands in another.
Blackbaud triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Blackbaud and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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