Prepare customer support context in one request
Give support a Stripe customer snapshot and checked location context when a request arrives.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve customer
Retrieves detailed information for an existing stripe customer using their unique customer id.
Why this helps
Support replies slow down when customer details and address checks require separate searches.
- Pair an existing customer record with submitted location context.
- Reduce the number of manual lookups before a support reply.
- Keep the incoming request and customer reference together.
Setup
Build it in a few focused steps.
- 1Connect Big data cloud and Stripe once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Tell Notis to retrieve the Stripe customer identified in the webhook and validate the submitted address for a concise support handoff.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real support request and customer ID.
Questions about this workflow
What does the webhook need?
Include the Stripe customer ID and the address or location details from the support request.
Does this update the customer?
No. It retrieves the customer and enriches location context for the handoff.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Big data cloud to Stripe. A trigger fires from one place; an action lands in another.
Big data cloud triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Big data cloud and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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