Process refund requests with contact context
Bring enriched requester details into the review, then refund the supplied Stripe payment only when the request meets your stated approval rules.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund handling requires checking both who is asking and which payment they mean, which is easy to delay amid other work.
- Enrich requester contact details before processing.
- Use an explicit charge or payment intent reference.
- Apply your approval rule and requested full or partial refund amount.
Setup
Build it in a few focused steps.
- 1Connect Bettercontact and Stripe once in the Notis portal.
- 2Create a new automation in Automations, then give it a name and prompt.
- 3In one instruction, specify how to enrich the requester and require an approved request plus a valid charge or payment intent ID before creating a refund.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real refund scenario using a safe Stripe environment and review the report.
Questions about this workflow
Can Bettercontact identify the payment to refund?
No. The request must supply a valid Stripe charge ID or payment intent ID.
Can this issue an automatic refund?
Yes, if the prompt clearly states the approval conditions and refund amount. Test those rules carefully before using a live Stripe account.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bettercontact to Stripe. A trigger fires from one place; an action lands in another.
Bettercontact triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Bettercontact and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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