Add fresh contact research to Jira tickets
When a contact needs another look, send the issue and contact to Notis. It checks Bettercontact and refreshes the Jira ticket with the results.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Edit Issue
Updates an existing jira issue with field values and operations. supports direct field parameters (summary, description, assignee, priority, etc.) that are merged with the fields parameter. direct parameters take precedence.
Why this helps
Useful contact updates stay outside Jira, leaving the next person to repeat the research or work from stale details.
- Keep researched contact details with the active ticket.
- Record when useful information could not be verified.
- Reduce repeated lookup across handoffs.
Setup
Build it in a few focused steps.
- 1Connect Bettercontact and Jira once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel.
- 3Describe which contact details to verify and how to update the identified Jira issue.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real contact and issue, then review the update.
Questions about this workflow
Which ticket does Notis update?
Identify the Jira issue in the webhook request or in the instruction for the automation.
Can this overwrite existing ticket content?
Describe clearly which fields to update and how to preserve existing context. Review the first test update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Bettercontact to Jira. A trigger fires from one place; an action lands in another.
Bettercontact triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Bettercontact and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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