Keep customer feedback with incident context
Preserve what customers said during an incident so product and account teams can review it with the operational context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a batch of emails
Creates multiple email objects for record-keeping (does not send emails) within hubspot crm in a single batch, allowing properties and associations to other crm objects to be set for each email.
Why this helps
Customer feedback shared during a live incident can be difficult to retrieve when teams review the issue later.
- Keep feedback and incident context together.
- Support later customer and product reviews.
- Associate feedback records with supplied CRM objects.
Setup
Build it in a few focused steps.
- 1Connect Better Stack and HubSpot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Ask Notis to create an email record summarizing customer feedback from the webhook and associate it with supplied CRM object IDs.
- 4Choose the Better Stack webhook trigger and a channel for run reports.
- 5Test with one real incident containing customer feedback and inspect the CRM record.
Questions about this workflow
Does the email record send the feedback to anyone?
No. The HubSpot action creates CRM records for record-keeping and does not send emails.
Can Notis add feedback that is not present in the incident data?
No. Include the feedback in the webhook or provide it through the automation's run input.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Better stack to Hubspot. A trigger fires from one place; an action lands in another.
Better stack triggers
Hubspot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add asset association
Associates an existing asset ('form', 'object list', or 'external web url') with a specified hubspot marketing campaign.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add token to event template
Adds a new custom data token to an existing event template for a specified hubspot application, optionally populating a crm object property if objectpropertyname is provided.
Archive email
Archives the hubspot email specified by `emailid` by moving it to the recycling bin, making it inaccessible unless restored.
Archive a batch of emails by ID
Archives multiple hubspot crm emails by id; ids must exist as archiving is irreversible.
Archive a batch of quotes by id
Archives a batch of existing, non-archived quotes by their ids; this action is irreversible and useful for managing outdated or irrelevant quotes.
Archive batch of companies by id
Archives a batch of companies by their unique ids; targeted companies must exist, not be previously archived, and this api operation is irreversible.
Archive batch of contacts by id
Archives a batch of existing contacts by their hubspot crm ids, rendering them inactive; this action is irreversible via the api and requires manual restoration or a separate unarchive endpoint.
Archive batch of deals by id
Archives a batch of existing deals by their unique hubspot ids, removing them from active views and reports (soft delete); archived deals may be restorable.
Connect any two apps with Notis in the middle.
Better stack and Hubspot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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