Keep approved follow-ups moving after the messaging window
Use a WhatsApp-approved template when a form follow-up needs to reach someone outside the regular conversation window.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send template message
Send a template message to a whatsapp number.
Why this helps
A useful follow-up can be delayed when a standard WhatsApp message is no longer allowed.
- Use an approved template for eligible outbound follow-up.
- Respond to relevant Basin submissions consistently.
- Avoid rebuilding the same follow-up message by hand.
Setup
Build it in a few focused steps.
- 1Connect Basin and WhatsApp once in the Notis portal and ensure the needed template is approved.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis which approved template to use and when the submission warrants sending it.
- 4Pick the webhook trigger and choose where run reports go.
- 5Test with one real submission and a recipient eligible for the template message.
Questions about this workflow
Can this send an unapproved template?
No. WhatsApp templates must be approved before they can be used.
When are templates needed?
Templates are required for marketing messages and messages sent outside the 24-hour window.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Basin to Whatsapp. A trigger fires from one place; an action lands in another.
Basin triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Basin and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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