Make the next step easy to answer
Give new contacts a few clear options so you can understand what they need without a long back-and-forth.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
Open-ended inquiries can create extra messages before you know how to help.
- Make the next response easy to send.
- Collect a useful first signal about the inquiry.
- Keep initial follow-up short and focused.
Setup
Build it in a few focused steps.
- 1Connect Basin and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Instruct Notis to send up to three relevant reply choices based on the submission.
- 4Pick the webhook trigger and choose where run reports go.
- 5Test with one real example and a recipient who has messaged your number.
Questions about this workflow
How many choices can the button message include?
WhatsApp interactive button messages support up to three predefined buttons.
Can the choices change based on the form response?
Tell Notis in the automation instruction how to choose relevant options from information available in the submission.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Basin to Whatsapp. A trigger fires from one place; an action lands in another.
Basin triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Basin and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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