Triage Basin support requests from Telegram
See what a customer needs and what they asked for, right in Telegram, as soon as Basin receives the request.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Support requests get harder to prioritize when the issue is buried in a long response and follow-up lives in another app.
- Put the reported issue at the top of each notification.
- Make customer requests easier to review between tasks.
- Reduce missed follow-ups on incoming support forms.
Setup
Build it in a few focused steps.
- 1Connect Basin and Telegram once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel.
- 3Describe how to summarize each support request and include the requested next step in Telegram.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real support submission and check that the note stays factual.
Questions about this workflow
Will this create a support ticket?
No. The selected Telegram action sends a message. This workflow creates a triage note in Telegram.
Can Notis decide severity?
You can describe severity rules in the prompt. Basin does not provide a native priority trigger here, so Notis can only assess details present in the submitted response.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Basin to Telegram. A trigger fires from one place; an action lands in another.
Basin triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Basin and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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