Keep Basin invoice questions visible in Telegram
Billing questions are easier to resolve when they do not disappear in a form queue. Bring each one into Telegram with the context provided.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
A billing question left unread can create avoidable confusion for a customer and more catch-up work later.
- Notice billing questions as they arrive.
- See the issue and requested help at a glance.
- Make a timely human response easier to remember.
Setup
Build it in a few focused steps.
- 1Connect Basin and Telegram once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel.
- 3Describe how each billing question should be summarized in Telegram, using only details in the submission.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real question and confirm the message is clear enough to guide follow-up.
Questions about this workflow
Does this check payment records?
No. It summarizes the Basin response only; no billing system or payment data is available in this workflow.
Can Notis answer the customer?
This workflow sends a Telegram message for you to review and respond to.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Basin to Telegram. A trigger fires from one place; an action lands in another.
Basin triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Basin and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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