Add Stripe customer context to Basin support requests
Start support follow-up with the relevant customer record details already gathered into a report.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Retrieve customer
Retrieves detailed information for an existing stripe customer using their unique customer id.
Why this helps
Support requests often require a separate Stripe lookup before you can understand the customer's billing context.
- Gather customer details for referenced support requests.
- Reduce manual searches before replying.
- Keep the request and its billing context together for review.
Setup
Build it in a few focused steps.
- 1Connect Basin and Stripe once in the Notis portal.
- 2Create an automation in Automations, then choose a name and report channel.
- 3Tell Notis to fetch recent support responses, retrieve the matching Stripe customer using a supplied customer ID, and summarize relevant details.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real support request containing a Stripe customer ID.
Questions about this workflow
What does this retrieve?
It retrieves details for an existing Stripe customer identified by its unique customer ID.
Can it change the customer record?
No. This workflow retrieves details for review; it does not update the record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Basin to Stripe. A trigger fires from one place; an action lands in another.
Basin triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Basin and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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