Make cancellation feedback easier to learn from
Record the reason a customer gives for leaving, along with any context or feedback that could inform a retention review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Cancellation reasons are easy to lose, leaving founders to rely on memory when looking for patterns.
- Keep the stated reason close to its supporting comments.
- Separate customer feedback from assumptions about churn.
- Make individual exit responses easier to revisit.
Setup
Build it in a few focused steps.
- 1Connect Basin and Google Drive once in the Notis portal.
- 2Create an automation named Cancellation review note.
- 3Tell Notis: When a Basin cancellation form response arrives, create a Google Drive document summarizing the reason the customer gave, related comments, any requested account follow-up, and details they supplied; do not infer unstated causes.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real cancellation response.
Questions about this workflow
Will it identify the root cause of churn?
It summarizes the customer's stated reason. A broader root cause requires additional evidence or a supplied analysis framework.
Can it trigger account cancellation?
No. This workflow records the response in Drive and does not change the customer's account.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Basin to Google Drive. A trigger fires from one place; an action lands in another.
Basin triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Basin and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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