See the patterns in your weekly customer feedback
Make time for the themes behind customer comments without reading every response again.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send Email
Sends an email via gmail api using the authenticated user's google profile display name, requiring `is html=true` if the body contains html and valid `s3key`, `mimetype`, `name` for any attachment.
Why this helps
Feedback arrives in fragments, making recurring issues and requests hard to see together.
- Group similar comments into readable themes.
- Keep representative examples near the summary.
- Give your team a consistent review point.
Setup
Build it in a few focused steps.
- 1Connect Basin and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis which Basin feedback to review, what themes matter, and to email a concise summary with examples and unresolved questions.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with real feedback and check that the summary reflects the responses accurately.
Questions about this workflow
Can the summary compare feedback week over week?
Only if Notis can access the earlier period's feedback or you provide a baseline. Otherwise, the summary covers the data available for that run.
Can it include suggested product changes?
You can ask for suggestions, but review them against your product context before acting.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Basin to Gmail. A trigger fires from one place; an action lands in another.
Basin triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Basin and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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