Send customer updates from Baserow to WhatsApp
When your process is ready to share an update, start Notis with a webhook and send the useful record context to the customer.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Customers can wait for updates when someone has to copy details out of a database and write each message by hand.
- Start the automation from an HTTP request in your existing process.
- Use the relevant Baserow record for message context.
- Reduce manual copying when sharing customer updates.
Setup
Build it in a few focused steps.
- 1Connect Baserow and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for the customer update.
- 3Tell Notis to read the relevant Baserow record and send a concise WhatsApp update to the contact number in that record.
- 4Choose the Notis webhook trigger and select where run reports should go.
- 5Test by starting the webhook for one real record; the recipient must have texted your business first for a regular message to be delivered.
Questions about this workflow
Does Baserow provide the trigger for this workflow?
No. Baserow has no trigger events in this package. The Notis webhook starts the workflow when an HTTP request is sent.
What customer details are needed?
The relevant record should contain the update context and the recipient's WhatsApp number.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baserow to Whatsapp. A trigger fires from one place; an action lands in another.
Baserow triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Baserow and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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