Use Baserow context in a WhatsApp reply
Bring the right record details into a reply so customers do not have to repeat information you already track.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Answering a customer often means switching from a conversation to a database, then composing the reply from scratch.
- Use tracked record details to inform the response.
- Reply in context to a specific WhatsApp message.
- Cut the back and forth between conversations and records.
Setup
Build it in a few focused steps.
- 1Connect Baserow and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for the reply task.
- 3Tell Notis to use the provided message and relevant Baserow record context to draft and send a concise reply to that specific message.
- 4Choose the Notis webhook trigger and select where run reports should go.
- 5Test with one real conversation and record; the recipient must have texted your business first.
Questions about this workflow
What makes this a contextual reply?
The Send reply action responds to a specific message in a WhatsApp conversation and shows which message it is responding to.
Will Notis find a record without a lookup detail?
Notis can only use the information it can access. Provide a reliable identifier or relevant record context in the request or available Baserow data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baserow to Whatsapp. A trigger fires from one place; an action lands in another.
Baserow triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Baserow and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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